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We’re here to help! Whether you have a question about our products, need assistance with an order, or want to learn more about our services, feel free to reach out.
Locations
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Come by any of our locations for hands-on product demos, exclusive in-store deals, and expert advice.
Returns & Refunds
At NextLevel, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with a product, our returns and refunds process is simple and hassle-free.
Return Policy:
Time Frame: You can return any item within 30 days of purchase for a full refund or exchange.
Condition: Products must be in their original packaging and in like-new condition. Items showing signs of use may be subject to a restocking fee.
Process: To initiate a return, please contact our customer service team. We’ll provide you with a return authorization and instructions on how to send your item back.
Refunds:
Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.
Exchanges:
If you’d like to exchange your item for a different product, please let us know when you contact us. We’ll do our best to accommodate your request.
Warranty Information
NextLevel is committed to providing high-quality products that you can rely on. That’s why we offer a comprehensive warranty on all our products.
Warranty Coverage:
Time Frame: We offer standard warranty period of 12 months from the date of purchase.
Eligibility: The warranty is applicable to products purchased directly from NextLevel in online and offline stores throughout the USA, ensuring that you receive genuine support.
Support: During the warranty period, you have access to our dedicated customer support team, who are available to assist you with any warranty-related inquiries or claims.
What’s Covered:
Defects in materials and workmanship and functional failures. We repair or replace products that exhibit defects or fail to function properly due to manufacturing issues.
What’s Not Covered:
Accidental damage, normal wear and tear, and unauthorized repairs are not covered by the warranty. This also applies to items such as batteries, cables, and other consumables.
faq
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